Privacy Policy

Canadian In-Flight Information Broadcasting (CIFIB) Association respects the privacy of all of its users and is committed to protecting such privacy in accordance with this Privacy Policy. This Privacy Policy explains CIFIB Association’s and its subsidiaries’ (collectively, “CIFIB”) treatment of your personally identifiable information collected in connection with your activities on or related to all CIFIB websites referencing this Privacy Policy (the “CIFIB Sites”) and all services made available on the CIFIB Sites (collectively, unless noted otherwise, the “CIFIB Services”). This Privacy Policy also explains how you can ask questions and make suggestions about our privacy practices and review and update your personal information. We urge you to read this Privacy Policy carefully and to check back periodically as this Privacy Policy may change from time to time. Please note that this Privacy Policy does not apply to the practices of companies or websites which are not owned or controlled by CIFIB.

INFORMATION COLLECTED In the course of operating the CIFIB Services, we may collect two types of information about our users: Personal Information and Non-Personal Information.

“Personal Information” is personally identifiable information, such as your name, address, email address, birth date and gender. Personal Information is collected by us when you choose to provide it to us when registering for a CIFIB Service, such as when you choose to subscribe to a CIFIB Service, enter a CIFIB promotion, choose to receive a CIFIB newsletter, or choose to participate in a CIFIB survey. In addition, if you choose to contact any of our customer service representatives, we may keep a record of that correspondence so that we may fully address the subject matter. We may also receive Personal Information from our business partners and other third parties, provided that such third parties confirm to us that you have permitted them to share such information.

Business contact information such as the name, title, business address, email address or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.

“Non-Personal Information” is information of an anonymous nature, such as your Internet Protocol Address (“IP Address”), the domain you may have used to access a CIFIB Service, the type and version of browser or operating system you may be using, and the website you may have come from and visit next. Aggregate information, such as demographic statistics of our users (e.g., average age or geographical allocation of our users), number of visitors and average time spent on a CIFIB Service, is also considered Non-Personal Information. Non-Personal Information is collected or derived by us in the course of operating the CIFIB Services. For example, our web servers may automatically collect Non-Personal Information which is provided through your browser or stored on a Cookie (as defined herein) or through a Web Beacon (as defined herein) when you choose to visit a CIFIB Service. Non-Personal Information is used by CIFIB as described in this Privacy Policy.

USE OF PERSONAL INFORMATION Personal Information may be used by us for the following purposes:

a. Providing you with the CIFIB Services and information you have requested from us, including your use of the CIFIB Sites. We may from time to time use your Personal Information to contact you about changes, enhancements or similar notices related to the CIFIB Services;

b. If you indicated that you were interested in receiving offers or information from CIFIB or certain of our selected sponsors or advertisers, CIFIB may send you email materials and other mailings about products and services that we feel may be of interest to you. If at any time you would like to end your subscription to any such email materials, follow the directions posted at the bottom of the email material;

c. If you enter a contest or other promotion offered on a CIFIB Site, we may, under the rules of the promotion, use your name and certain other information to administer the promotion, such as contacting, announcing and promoting the winners of the promotion; or

d. CIFIB may also use Personal Information if it has reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law or in order to protect or defend a legal interest.

DISCLOSURE OF PERSONAL INFORMATION We will not sell or rent your Personal Information to anyone.

We will only disclose your Personal Information to third parties:

a. Where you have specifically given us your consent to disclose your Personal Information for a designated purpose;

b. Who are acting on our behalf as our agents, suppliers or service providers, solely to enable us to more efficiently provide you with the CIFIB Services. Such entities act under strict contractual controls, requiring them to maintain the confidentiality of all such Personal Information and to use such information solely for purposes related to the provision of the CIFIB Services;

c. As may be set out in the Terms and Conditions applicable to a CIFIB Service, to facilitate the provision of such CIFIB Service, such as fulfilling legal requirements;

d. As required by law, including by an order of any court, institution or body with jurisdiction or authority to compel the production of information, or in order to protect or defend a legal interest; or

e. In connection with a CIFIB corporate re-organization, merger or amalgamation with another entity, or a sale of all or a substantial portion of the assets of CIFIB provided that the Personal Information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

LINKS TO OTHER SITES AND ADVERTISEMENTS A CIFIB Service may contain links to other websites and services. While we try to link only to sites and services that share our high standards and respect for privacy, please understand that we are not responsible for the content of, or the privacy practices employed by, other companies or websites. This Privacy Policy applies only to the CIFIB Services referencing this Privacy Policy.

The majority of the advertisements which are displayed in connection with the CIFIB Services are served through reputable third party advertisement serving partners, in accordance with their policies as described on their own websites.

SECURITY The security of your Personal Information is important to us. CIFIB takes technical, contractual, administrative, and physical security steps to protect Personal Information that you provide to us. We instruct our employees with access to your Personal Information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business.

In certain areas, such as when you provide credit card information to us, we work to help protect the security of your credit card information during transmission by using industry standard Secure Sockets Layer (TLS) encryption technology.

You can help protect the security of your Personal Information as well. For instance, never give out your password, since this is what is used to access your account or registration information. Also remember to log out of your account and close your browser window when you finish using a CIFIB Service or surfing the web, so that other people using the same computer won’t have access to your information.

CHANGES TO THIS PRIVACY POLICY CIFIB may from time to time change this Privacy Policy as new CIFIB Services are added or old ones changed. Changes will be effective when notice of such change is posted at a CIFIB Site. Please check this Privacy Policy regularly for updates by checking the date of “Last Update” at the top of this document.

ADDITIONAL PRIVACY PROCEDURES Privacy procedures specific to a CIFIB Service can be found on a CIFIB Site at the location of the particular CIFIB Service, or in additional terms referenced at such CIFIB Site. Those procedures are an addendum to this Privacy Policy, and are provided to you at the place where they will be of most use to you.

ACCESSING AND CHANGING ACCOUNT / REGISTRATION INFORMATION CIFIB provides you with the means to access, update, edit, or delete any account or registration information you may have provided to us at any time on your own by going to the appropriate page in the account or registration section of the relevant CIFIB Service, and changing or deleting such information as desired.

If you are unsure whether we have a record containing any of your Personal Information and would like to confirm whether or not we do, please send an email to CIFIB indicating all email addresses that you may have given us.

If you decide at any time that you do not want to receive any email materials to which you have subscribed, you may choose to unsubscribe to these emails by following the instructions at the end of the message.

QUESTIONS, COMMENTS OR SUGGESTIONS? If you have questions, comments or suggestions about this Privacy Policy or CIFIB’s privacy practices that were not answered here, send us an email.

CIFIB USE OF NON-PERSONAL INFORMATION Non-Personal Information is collected or derived by us in the course of operating the CIFIB Services. For example, our web servers may automatically collect Non-Personal Information which is provided through your browser or stored on a Cookie or through a Web Beacon when you choose to visit a CIFIB Service.

In addition to CIFIB’s practices related to IP Addresses, Cookies or Web Beacons, Non-Personal Information is used generally by CIFIB to monitor and improve the operation of the CIFIB Services, to perform statistical analyses of the collective characteristics and behavior of our users, to measure user demographics and interests regarding specific CIFIB Services, to describe our services to third parties such as prospective business partners and advertisers and to analyze how and where best to use our resources. No Personal Information will be disclosed during these activities.

CIFIB may also use Non-Personal Information to inform our sponsors and advertisers as to the performance of a particular sponsorship (such as a contest) or advertisement. In such case we may disclose to those third-party sponsors and advertisers the overall aggregate demographics available regarding, for example, who participated in a contest or who saw and “clicked” on an advertisement. No Personal Information will be disclosed to these sponsors and advertisers as part of this process; only information in an anonymous, aggregate form will be disclosed.

IP ADDRESSES An IP Address is the unique number which is assigned to every direct Internet access point. Many IP Addresses can generally be associated with certain Internet service providers or large organizations. IP Addresses do not contain any Personal Information. When you, through your browser, request a web page or similar Internet information from another computer on the Internet, your browser automatically provides that computer with an IP address to which it will send the requested information.

CIFIB AND IP ADDRESSES

a. Whenever you request a CIFIB Service web page or certain other similar CIFIB content, your browser automatically provides our computers with your IP Address, to which our computers will send the requested information. Each such request is logged by our computers with information including the IP Address of the computer that requested the page and is stored by our computers as needed for the purposes described in this Privacy Policy;

b. CIFIB may use your IP Address to display more appropriate and relevant content and advertising, such as content and advertising based on your geographic area. Aggregate information derived from IP Addresses may be reported by CIFIB to its advertisers and partners. For example, CIFIB may report to its advertisers the estimated total number of users accessing a particular CIFIB Site from a specific province; and

c. CIFIB may use your IP Address to facilitate the diagnoses and remedy of a technical problem reported by you or our technical team.

COOKIES AND WEB BEACONS A “Cookie” is a small text file containing a unique identification number that is transferred (through your browser) from a web site to the hard drive of your computer. The Cookie identifies your browser and will not let a web site know any personal information about you, such as your name and address. Since Cookies are only text files, they cannot run on your computer, search your computer for other information, or transmit any information to anyone.

CIFIB may use Cookies to:

a. Monitor website usage and improve the operation and performance of the CIFIB Services and to make our CIFIB Services easier and more convenient to use. For example, Cookies help us remember who you are through your browser settings so that we can offer and provide more personalized services (e.g. language preference). Cookies also allow us to save passwords and preferences for you so that you will not have to re-enter them the next time you visit a CIFIB Service;

b. Measure aggregate user traffic and demographic statistics related to the CIFIB Services and advertisements (e.g., number of users, average time spent, average age and similar statistics). This information helps us to better understand when to update, change or offer new services and provides us with details as to the performance of third party advertisements and content. This information may be reported, in aggregate form only, to our current and prospective sponsors, advertisers and business partners. No Personal Information will be disclosed in such reports; and

c. Displaying advertisements. CIFIB and third party advertising providers used by CIFIB may use Cookies when serving advertisements.

Cookies are used on many major web sites. Most browsers are initially set up to accept Cookies. If you prefer, you can reset your browser either to notify you when you have received a Cookie, or to refuse to accept Cookies. You should understand that while CIFIB does not require you to use Cookies, certain CIFIB Services will not function properly if you set your browser to not accept Cookies.

Certain CIFIB Services may contain electronic images known as “Web Beacons”, sometimes called single-pixel gifs, that allow CIFIB to count users who have visited those pages and to deliver co-branded services. Web Beacons are not used to access your Personal Information; they are a technique used to compile aggregated statistics about CIFIB Service usage. Web Beacons collect only a limited set of information including a Cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides. Certain CIFIB Service web pages may also contain Web Beacons placed there by our advertising partners or web analytics service providers to help CIFIB determine the effectiveness of our Internet advertising campaigns.